Megahertz Computer Consulting (“FastWave”) Acceptable Use Policy and Terms of Service

The following terms and conditions (“Policy”) apply to your use of any FastWave-owned or operated communications network. This includes any electronic transmission sent, received, posted, accessed, or stored via these networks or attached devices (such as servers, routers, firewalls, etc.). In this Policy, Megahertz Computer Consulting, Inc.,associated subsidiaries, and resellers are collectively referred to as “FastWave.” This Policy covers any services offered by those companies, even if sold under a different brand name.

If you do not wish to be bound by this Policy, you should not access, subscribe to, or otherwise use the network or associated services. This Policy is subject to change without notice. Changes will be considered effective immediately upon posting on www.fastwave.biz.

Summary

FastWave offers general purpose internet access and server resources. Subscribers to these service are expected to adhere to a certain set of standards, detailed in this policy. Although the intention of this Policy is not to restrict, censor, or otherwise impede legitimate use of the service, there are certain activities which are not allowed because they may be illegal or disruptive to other customers.

FastWave is generally considered to be much more lenient than other providers when it comes to our terms of service. However, we do take complaints by our upstream providers very seriously. In particular, reports of copyright infringement and harmful content (e.g. spam and viruses) are treated with a very strict “three strikes” policy. If we receive three complaints of abuse after having contacted you, we may terminate your service without notice or refund.

In general:

  • FastWave will not transport content which it knows is illegal
  • FastWave will not transport content which will threaten the integrity of the network or poses a threat to other networks, systems, or users
  • FastWave will not deny service to a customer based on the type of content the customer is transmitting.
  • FastWave may inspect the content of transmitted messages in a very limited fashion, solely for the purposes of troubleshooting or enforcing this policy.
  • FastWave will comply with lawful requests from law enforcement authorities.

Illegal or Harmful Use

You may access and use the network only for lawful purposes. You are responsible for any transmission you send, receive, post, or store via the network, including the contents of those communications. Transmitting or storing any material that violates any applicable laws is prohibited. This includes, but is not limited to:
  • Infringement - Includes infringement of intellectual property rights on information protected by copyright, trademark, patent, trade secrets, etc. Infringement is most commonly caused by the downloading and/or redistribution of copyrighted materials such as music, videos, and software.
  • Offensive Materials - Includes transmitting material which is unlawful, libelous, defamatory, obscene, indecent, lewd, harassing, threatening, harmful, invasive of privacy, abusive, inflammatory, or otherwise objectionable.
  • Export Violations - Includes violations of the Export Control Act.
  • Fraudulent Conduct - Includes offering fraudulent goods, services, schemes, or promotions (e.g. “make money fast”, pyramid schemes)
  • Failure to Abide by Third-Party Policies - Includes transmissions which violate the terms of service of third-party network or communications provider, including FastWave’s upstream providers.
  • Harmful Content - Includes transmission of computer viruses, malware, unsolicited bulk email (“spam”), or other harmful computer programs.

Network Security and Integrity

You may not violate the security or integrity of the network in any way. Examples of security violations include, but are not limited to, the following:
  • Hacking - Includes unauthorized access to data, computer systems, networks. Includes any attempt to probe, port scan, vulnerability test, or attempted circumvention or authentication measures.
  • Interception - Includes intercepting or monitoring network traffic to any user, host, or other network.
  • Intentional Interference - Includes any activities which interfere with other users of this or any other network, including RF interference, Denial of Service (DOS) Attacks, broadcast attacks, intentionally excessive downloading activities, or other means of flooding or otherwise interfering with the network.
  • Falsification of Routing Information - Includes falsifying Media Access Control (MAC) addresses, source IP addresses, distributing false routing information, or falsifying or attempting to obscure the source of email messages originating from the network.
  • Circumventing System Restrictions - Includes any activities which aim to circumvent access, time of use, bandwidth limits, firewalls, or other restrictive measures.
FastWave may, at its sole discretion, implement filters which block access to servers or network which it deems harmful to network security (e.g. known sources of malware, botnet controllers, etc.). These filters may be put in place without notice and despite any preference you may communicate to us.

If you believe that a site is being filtered in error, please contact support@fastwave.biz.

Server Hosting

For technical reasons, it is against this Policy to host publicly accessible servers (e.g. a website, email, or game server) on a home or business connection. Exceptions to this policy may be made on special request. Please contact us with any questions or exception requests. We do not support the hosting of servers of any kind on NAT'd IP addresses.

If traffic originating from a web server, email server, game server, or any other kind of server hosted on your network is deemed to be interfering with other customers’ use of the network, you may be asked to cease server hosting activities or your access to the network may be filtered. In order to make the internet a safer place, we do not allow recursive DNS servers, open mail relays, and other configurations that can be used to launch or amplify attacks.

If you would like to host your own server, FastWave does offer server co-location facilities in our main office. In addition to not violating this Policy, your co-located server will enjoy substantially faster Internet access, up to 1Gbs! Please contact us for more information.

Offensive Materials

Because of continuously evolving social and legal standards, complaints arising from “offensive materials” such as adult entertainment, violent video games, gambling, and other services which are potentially harmful to FastWave, users, or the general public will be dealt with on a case-by-case basis. If you have questions or concerns regarding this policy, or would like assistance in setting up parental control or other content filtering at your home or business, please contact us.

Investigation and Enforcement

In rare instances, FastWave technicians may be required to gather “full packet capture” logs in order to troubleshoot network problems or reported violations of this policy. These logs may contain full text of transmitted messages. Packet logs are used solely for the purposes of network troubleshooting and are not analyzed for other purposes.

NAT

In order to help conserve the global IPv4 address space, FastWave runs carrier-grade Network Address Translation (NAT). NAT allows multiple customers to share the same IP address, which allows us to keep costs low and provides an amount of protection against internet attacks.

In order to respond to complaints, it is necessary to periodically log data related to the NAT process. Each time you access the network, the following may be logged:

  • Your internal IP Address
  • The external IP Address to which you connect
  • The internal and external port numbers which are used in the connection
  • NAT logs DO NOT contain the contents of transmitted messages
This data is kept for a period of no more than seven (7) days, after which it is automatically deleted. In the event of an abuse complaint, specific information relevant to that complaint may be archived indefinitely in our records of your account.

The primary purpose of this and other logs is to enable us to respond to abuse and is subject to our Privacy Policy detailed below.

Customers with a “static” IP address are exempt from NAT and the associated logging.

Privacy Policy

Unless we are compelled to by a court order, we do not share customer data with third parties. We may, very occasionally, send out email notifications regarding service outages, network upgrades, or our own service offerings.

Contact

If you have questions, concerns, or comments about this policy, please contact us at by email at support@fastwave.biz or by phone at 575.521.3000.